Shine Employee of the Year 2016

Sara Luna EOY


Victorville, CA – We all interact with many kinds of people on a daily basis but which of those interactions are memorable at the end of the day? In many cases how you were treated as a customer leaves the strongest impression.   That says a lot about who the real stars are in customer service.  At Heritage Victor Valley Medical Group outstanding individuals become Employee of the Year.  

Sara Luna has just been awarded the Heritage Employee of the Year Brilliance Award for extraordinary customer service for the 2015-2016 Season.  Part of the member services team, Sara Luna has worked at Heritage Medical Group going on 11 years, and is also a former Employee of the Month.  

Loyda Santos Heritage Member Services Supervisor said: “Sara Luna is dedicated to her work. She  is a good example to other staff members and assures patients that things will be taken care of. “

One of around 170 employees at Heritage Medical group, Sara Luna’s award includes $500,  a plaque and certificate. The employee of the year Brilliance Award is the preeminent award In the Heritage Employee Recognition Program is known as SHINE, which recognizes employee interactions and conduct. Unsolicited comments are gathered on cards from fellow employees and the public out of which one individual is awarded employee of the month.  Accrued recognitions result in a quarterly Radiance Award and culminate in the annual employee of the year Brilliance Award. The Shine program also conveys the spirit of the Heritage Medical Groups customer service standard.  

HVVMG’s Chief Operating Officer (COO), Merlin Aalborg said, “Every person on the team has to clearly understand what we as a company believe and every interaction with customers, patients and doctors needs to be consistent with that belief. It needs to be delivered even if it is inconvenient.”

About Heritage Victor Valley Medical Group

Heritage Victor Valley Medical Group is delivers Five Star Rated quality measures and is a leader and innovator in life-changing health programs and high-value member benefits.  Partnering with you and your family the Heritage promise brings coordinated care, increased patient contact, quick response and an everyday spirit of excellence!  To find out more 1-800-655-9999 or