Patient Rights & Responsibilities

Heritage Victor Valley Medical Group Patients Have the Right:

To the highest quality healthcare possible.
To receive appropriate care, treatment, and consideration.
To be treated with dignity, courtesy and respect.
To participate actively in decisions regarding healthcare including refusing treatment, if desired (to the extent permitted by law).
To receive full consideration of privacy and confidentiality during healthcare
consultation, examination and treatment.
To confidential treatment of all communications and records pertaining to medical
care.
To receive complete information about their health condition, to have input into
proposed treatment plans and alternatives, including non-treatment, or second
opinion, in order to give “informed consent” or to refuse treatment.
To reasonable responses to any reasonable requests they may make for service.
To leave the physician’s office or facility at any time, even against medical advice.
To be informed of continuing healthcare requirements following discharge from the physician’s office or hospital.
To know the cost of care and treatment and receive an explanation when required.
To receive information about the PMG/IPA services, its practitioners, providers and member’s rights and
responsibilities.
To voice a complaint or appeal about the PMG/IPA or care that was provided.
To be represented by parents, guardians, family members or other conservators if members are unable to fully
participate in their treatment plan.

To keep scheduled appointments.
To provide complete information about past health.
To let us know if they don’t understand, or can’t follow, our healthcare instructions.
To participate fully in the treatment program they and their physician have agreed to.
To provide information about current medications or treatment being rendered by other physicians.
To know how to access healthcare services in routine, urgent and emergency situations.
To know the benefits and exclusions of their insurance coverage.