Member Feedback & Satisfaction
Your satisfaction with our services, providers, staff, and the quality of our care are important to Heritage Victor Valley Medical Group (HVVMG). Choose from a variety of ways to give us feedback about your experience and share your ideas on how we can improve.

Surveys
After a recent visit, you may receive a phone call or survey in the mail asking about your experience with our services and providers.

Why We Do Surveys
Heritage Victor Valley Medical Group (HVVMG) surveys members and patients as part of our commitment to quality and in partnership with health plans. Your feedback helps us make meaningful improvements, and we truly appreciate your time and participation.

Who Will Contact You
Your survey may be conducted by Management and Technology Consultants (MTC), an independent survey company that protects your confidentiality. When contacted, a representative will say, “This is MTC calling on behalf of Heritage Victor Valley Medical Group.”

Contact Us Today
Submit questions, compliments, concerns, and comments online.

Email Quality & Compliance: corporatecompliance@heritagemed.com

Email Customer Service: members@hvvmg.com

News & Media Contact
Heritage Victor Valley Medical Group welcomes fair and accurate media coverage. We regularly share updates through press releases and actively post content on Facebook, Instagram, and YouTube.

To request an interview or permission to use our logos, photos, videos, or other materials, please contact our Marketing Department:

Patricia Hernandez, Director of Marketing
phernandez@hvvmg.com

Candice Sanders, Content Marketing Specialist
cnsanders@hvvmg.com