Nondiscrimination Notice

Nondiscrimination Notice and Access to Communication Services

Heritage Victor Valley Medical Group and affiliated entities do not discriminate on the basis of sex, age, race, color, national origin, or disability.

Our Promise: “To connect with you and the community through spirit of excellence,to contribute to the well-being of all through personal health and wellness solutions and to generate a remarkable experience that leaves you reassured and highly satisfied.”

Free services are available to help you communicate with us. Such as, letters in other languages, or in other formats like large print. Or, you can ask for an interpreter. To ask for help, please call the toll-free number (800) 655 – 9999

If you think you weren’t treated fairly because of your sex, age, race, color, national origin, or disability, you can send a complaint to:

Heritage Victor Valley Medical Administration
12370 Hesperia Rd #6,
Victorville, CA 92395

Fax: ?
Email: members@www.hvvmg.com

If you need help with your complaint, please call the toll-free number (800) 655-9999. You must send the complaint within 60 days of when you found out about the issue.

You can also file a complaint with the U.S. Dept. of Health and Human services.

Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Phone: Toll-free 1-800-368-1019, 800-537-7697 (TDD)

Mail: U.S. Dept. of Health and Human Services. 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201