Disclaimer

Disclaimer


Heritage Victor Valley Medical Group (HVVMG) and its affiliates may, from time-to-time, contact members via phone call or text message for various care coordination purposes. This may include but is not limited to arranging or conducting benefit reviews.

  • Consent to Texting: We collect mobile phone numbers to communicate with patients via SMS and/or RCS text messages for purposes such as appointment reminders, billing notifications, and care coordination. Your privacy is a priority. Your mobile number will not be sold or shared with third parties or affiliates for marketing or promotional purposes. We will not use your number for unrelated marketing without your express written consentBy providing your cell phone number, you consent to receive text messages related to benefit reviews and care coordination. Standard message and data rates may apply.

  • Texting Terms: Heritage Victor Valley Medical Group uses text messaging to communicate with patients for purposes such as appointment reminders, billing notifications, and care coordination. You are not required to opt in as a condition of receiving care. Participation is voluntary. However, opting out may prevent us from sending you timely updates regarding your care. Message frequency may vary. Message and data rates may apply.


    Carriers are not liable for delayed or undelivered messages.

    Text messages sent via SMS and RCS channels are not fully secure and may not be HIPAA-compliant; however, we take reasonable precautions to safeguard your privacy by restricting the content of these messages to non-sensitive notifications.

    You may opt out of receiving text messages at any time by replying 'STOP.' You will receive a final confirmation text to verify you have opted out. No further messages will be sent. If you would like to rejoin, you can authorize us to restart by texting 'START'.

  • Third-Party Agency: Benefit review calls may be conducted by a licensed and HIPAA-compliant organizations acting on behalf of HVVMG.

  • No Medical Advice: Text messages and calls are for administrative purposes only and do not provide medical advice, diagnosis, or treatment. Always contact your healthcare provider for medical concerns.

  • Privacy & Security: While we take reasonable precautions, text messaging is not a completely secure form of communication.

  • Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message.

  • Not Affiliated With the U.S. Government or Federal Medicare Program: HVVMG and agencies we work with are not affiliated with, endorsed by, or acting on behalf of Medicare or any other state or federal government program. These agencies do not offer every plan available in your area. Currently they represent several organizations which offer over 300 products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all of your options.

  • You can explore your Medicare coverage options at https://www.medicare.gov/plan-compare/#/?year=2026&lang=en