About Us

Our promise is to contribute to better personal and community well-being through a spirit of excellence and personalized health and wellness solutions that generate a remarkable experience that leaves you highly satisfied and reassured. We are the High Desert leader in life-changing health programs and high-value benefits. Heritage members enjoy a responsive customer experience, increased patient contact, everyday coordinated care, and Five Star Rated service quality measures.

Mission

Heritage Victor Valley Medical Group is committed to the provision and coordination of high-quality healthcare to our members in the High Desert and outlying areas.

Vision

Heritage Victor Valley Medical Group strives to be your number one choice for healthcare services, employment and partnerships with providers and health plans.

Meet Our Doctors

Why Choose Us

Heritage Victor Valley Medical Group is a leader and innovator in life-changing health solutions and high-value member benefits. Our increased patient contact and coordinated care includes a speedy referral system and Five Star-rated service quality measures. We have a member services team that is locally based and ready to assist you. Our 45 neighborly primary care providers and a panel of 200 medical specialists span Southern California’s High Desert and Mountain communities. We are part of the Heritage Provider Network.

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The Heart of Our Care

At Heritage Victor Valley Medical Group, our Member Services team is where personalized care begins. This dedicated group of local professionals is here to guide, support, and advocate for you, whether you're calling with a question, walking in for help, or just need a friendly face.

They go above and beyond every day to make sure our members feel welcome, informed, and taken care of. From helping you navigate benefits to resolving concerns quickly and kindly, they’re more than a team, they’re your healthcare support system.

FAQs

What are Heritage’s Urgent Care and hospital affiliations?

Heritage Medical Group offers a high-acuity Urgent Care facility with on-site lab testing, X-ray services, wound care, and infusion treatments. Voted Best of the Desert in 2024, we proudly serve the High Desert and Mountain communities. Heritage is contracted with several local hospitals, including Victor Valley Global Medical Center, St. Mary’s Medical Center, Desert Valley Hospital, Barstow Community Hospital, and Bear Valley Community Hospital, ensuring our patients receive seamless, high-quality care across the region.

What is the referral process and how long does it take?

With the average medical group, obtaining a referral can often take weeks. At Heritage, we’ve developed a fast-track referral system designed to get you seen by a specialist as quickly as possible. Once your doctor places the referral, the approval process typically takes just 24–48 hours, no more waiting weeks or months for authorization. Heritage’s referral system works in hours, not weeks!

How many specialists are available to Heritage members?

Because Heritage is part of the Heritage Provider Network, one of Southern California’s largest medical groups, our members have access to over 200 local specialists throughout Southern California.

What health insurance plans does Heritage accept?

Heritage accepts most health plans. Contact our member services to see if we are contracted with your health plan.

1-800-655-9999

How is Heritage different from other medical groups?

Heritage has many benefits and resources that other medical groups in our area do not have. These benefits include fast track referrals, RX Fit, senior activities at the Resort and we the hub of healthcare education in the High Desert.  Heritage is also recognized for its Urgent Care facility, which offers high-acuity care, providing near-emergency-room level services for members with serious or complex medical needs.

What is coordinated care?

Navigating through the healthcare system can be very difficult for even the most informed individuals. Coordinated care is a way that a medical group assists you in finding the right care by the right doctor. Your coordinated care team can help you track a myriad of appointments, insurance coverage, and generally any services you might need to ensure your health and safety according to your doctor's recommendations.

What is the difference between HMO and PPO insurance?

Health Maintenance Organization (HMO) plans: Comprehensive coordinated care. A health maintenance organization (HMO) contracts with health care professionals and facilities to create a “provider network.” If you choose HMO insurance, you’ll typically pay a small co-payment if you visit a physician or hospital within the plan network. HMO insurance often features lower premiums and co-pays than other plans.

Preferred Provider Organization (PPO) plans: Self coordinated care. A preferred provider organization (PPO) also enters into contractual agreements with health care providers and creates a “provider network.” But unlike HMOs, PPO health insurance will cover some - but not all - of the cost of care administered by out-of-network providers, and patients take on more responsibility to coordinate their care.

What is a medical group and what are the benefits of belonging to one?

Health plans contract with groups of doctors to provide health care. These groups of doctors are called medical groups. Medical groups can range from small practices with several doctors to very large organizations with hundreds of doctors. The difference between a medical group and a health plan sometimes isn’t clear. The medical group’s job is to care for patients - this work is done by the doctors, nurses, therapists and other professionals in the medical group. The health plan is responsible for seeing that its members receive care easily by contracting with enough medical groups and their doctors in a local area so it is convenient for members to find nearby care. (CA.GOV)

How do I become a Heritage Member and receive benefits?

Keep your current insurance, just switch to a Heritage doctor. There is no cost. All benefits are included in membership. 1-800-655-9999 Becoming a member is as easy as selecting one of our Heritage primary care physicians. This can be done by contacting our Member Services department or by contacting your current health plan and making the request for a new PCP.

Testimonials

Hi my name is Fred Mcmoore and I'm texting to let you know that Sneha and Natalie are the best medical personnel that I have ever had that help me with all my medical needs such as prescriptions and doctor’s appointments 😃 they are great!!
— Fred McMoore | Apple Valley, CA
I had a lot of problems with my diabetes and she’s (Sneha) been able to bring down my A1c she’s been able to manage my medication really well and in all my years she’s been the best to work with she is always on time for our appointments I highly recommend her she is so understanding. I give her an A+ for such wonderful care and her assistant Natalie is such a big part of that as well. Sneha really cares and I am so appreciative of her hard work.
— Steve Marshall | Apple Valley, CA
[The senior events are a] Great place to meet people my age, and the ladies that run the place are very kind.
— Johnny Barry | Victorville, CA
She’s [Naoko] very helpful. My 3 children have been seeing her and I love speaking with her. She has given me great advice!
— Liliana | Apple Valley, CA

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